Help

Choose Sign in and enter your email address. If your building's management has that address on its resident list, we email you a six-digit code. Enter the code and you're signed in. There is no password.

The code works for ten minutes. If it has run out, or you can't find the email, choose Send a new code and use the one in the latest email.

Check your junk folder first. If it isn't there, your building's management may have a different email address for you, or none at all. Ask them to check the resident list.

Every email from Condo Hall comes from Cedarbridge Systems, the company that makes it. A reply to one goes to Cedarbridge Systems, not to your building's management, so write to management in the app instead, with a service request.

For 30 days on each device, unless you choose Sign out. On a shared computer, sign out when you finish.

Home is where you start when you sign in. It shows how many parcels are waiting for you, your open requests, your bookings that are coming up and the visitors you're expecting. Tap one to see them. Below that, What's new lists the latest notices, parcels, replies about your requests, decisions about your bookings and visitors who arrived, and then the amenities you can book.

On a phone or an iPad held upright, the tabs along the bottom take you to Home, Notices, Amenities, Marketplace and Community. More has the rest: requests, parcels, visitors, documents, your details, this help and signing out. If your building has turned the community board off, Requests takes its tab.

Your suite and building, how you're listed (as an owner, a tenant or another resident) and the contact details management has for you. If anything is wrong, tell your building's management and they'll correct it. Find them from Home, or under More on a phone.

Owners also see the names of the tenants and other residents listed for the units they own. Tenants and other residents see only their own entry. No one sees another resident's email address or phone number.

Notices shows announcements and notices from your building's management, newest first; the latest also show on Home. Tap one to read it and to open anything attached. Many are emailed to you as well.

Owners also see announcements for owners and the corporation's formal notices, such as notices of meetings.

Documents holds the corporation's declaration, by-laws and rules, which everyone living in the building has to follow. Owners also see minutes, budgets, financial statements and information certificates. Tap one to open it.

An owner who needs a record that isn't there can still ask the corporation for it in writing, with the Condominium Authority of Ontario's request for records form.

Choose Requests, then Report a problem. Say whether it's in the common areas, such as the lobby, a hallway or the garage, or in your unit, and where exactly. Give it a short summary, describe what you see, and add a photo if it helps.

For a problem in your unit, say whether staff may go in when no one is home, or should call you first to arrange a time.

In an emergency, such as a flood, a fire or a smell of gas, don't write a request: call 911, then the building's emergency line, which the form shows.

Requests lists the problems you reported and where each one stands: new, in progress, done, or closed without a repair. Management's replies show on the request and come by email. You can reply there too. Replying to one that was closed opens it again, so management sees it.

Only you and the building's staff see your requests.

Choose Amenities and open the one you want. Its page says how it's booked, how far ahead, what it costs, its rules and when it's already taken. Choose Book it, then the date and the time, or the number of nights for a guest suite, and say what it's for.

Some amenities are confirmed as soon as you book them. For others a manager approves each booking, and you get an email either way. Fees and deposits are paid to management, which tells you how. A deposit comes back after the booking if nothing is damaged.

Your bookings are listed under Amenities. To cancel one, open it and choose Cancel the booking. Once it has started, ask management instead.

Marketplace is for neighbours to sell things, give them away, or ask for something, such as a stroller to borrow. Only residents of your corporation's buildings see it. Choose Post a listing, say what it is, add a price if it's for sale and a photo if you have one. It shows for 30 days, and you can keep it up longer or mark it as no longer available.

Neighbours see your first name and the first letter of your last name, never your suite, email address or phone number. To ask about something, open it and write to the person who posted it; they get your message by email and reply in the app. Only the two of you see the conversation, so share your suite only when you're ready to meet.

It's for residents' own things, not businesses or paid services. If a listing breaks that, open it and choose Report it to management. Management can take any listing down.

Community is where neighbours talk: ask a question, share news, or start a conversation. Choose Write a post, give it a title and say what you want; add a photo if it helps. Anyone who can see it can reply, and a post comes back to the top when someone does.

Owners can also post to owners only, for owners' business such as the annual meeting, a special assessment or a by-law vote. Tenants and other residents don't see those posts.

Neighbours see your first name and the first letter of your last name, never your suite. Posts from your building's managers are marked as from management. You get an email when someone replies to one of your posts; turn that off at the bottom of the board.

Be respectful, keep other people's private details out, and use the marketplace for things for sale and a request for repairs. To report a post or a reply that breaks those rules, open it and choose Report it to management.

When the front desk logs a parcel for your suite, everyone living there who has an email address on the list gets an email, and another each day until someone picks it up. Notices says so at the top, and Parcels lists what's waiting. Anyone living in the suite can pick it up at the front desk.

Choose Visitors, then Register a visitor. Give their name, whether they're a guest or a trade, and the day they're coming. For someone who comes each day for a while, such as a cleaner, add the last day too. Add their licence plate if they'll use visitor parking, and anything the desk should know.

Tick Email me when they arrive to hear when the desk signs them in. To take someone off the list, open them under Visitors and choose Take them off the list.

Buildings lists each building of the corporations you manage. Choose Add a building for a new one. On a building's page, add its units by typing or pasting suite numbers, one per line. Suites already on the list are skipped.

Open a unit to add its legal level and unit from the condominium plan. These often differ from the suite number, and the corporation's records use them.

Open the unit and choose Add a person. Choose whether they are an owner, a tenant or another resident. Someone with an email address can sign in. If the email address is already on your list, as for an owner of two units, that person is linked to the unit instead of being added twice.

For owners, record the address for service they gave in writing and the date they gave their email address in writing. Notices can go by email only to an address the owner gave in writing, and stop when they ask in writing. Record that date on the owner's page.

The date someone goes on the list matters. Notices go to whoever is on the list on the day they're prepared, so use the day the corporation was told.

Open the unit and choose Take off the list next to their name, then give the date they left. For an owner who sold, that's the date the sale closed. Their entry stays in the unit's history with its dates, because the corporation has to keep its record of owners and of leases. From that date they no longer see the unit when they sign in.

Residents lists everyone on the list now, in every building you manage. Type part of a name or a suite number to narrow it.

Open the unit and use Add a vehicle, Add a pet or Add a fob. Give a fob's printed number, so a found fob can be traced to its unit. One number can be handed out only once at a time.

Remove takes a vehicle or pet off the unit's list from today. For a fob, choose Returned or lost and say what happened. Each stays in the unit's history under Earlier. Switch a lost fob off in the building's access system too, because this app doesn't control the doors.

An owner who leases a unit, or renews a lease, has to tell the corporation within 10 days. The notice gives the tenants' names, the owner's address, and a copy or a summary of the lease. Open the unit and choose Record a lease notice. You can attach the copy or summary as a PDF or a photo of up to 25 MB. Only managers and board members can open it.

When the owner says the lease has ended, choose Record that it ended. You can take the tenants off the list from the same date. A unit counts as leased while it has a lease notice that hasn't ended, and the building's page shows how many are leased.

Add a mortgagee to a unit only once it has given the corporation written notice of its right to vote in the owner's place. It then gets notices of meetings at the address it gave.

Choose Notices, then Write a notice, and choose what kind it is: an announcement for everyone on the list, an announcement for owners only, or a formal notice to owners. In a corporation with more than one building, an announcement can go to one building or to all of them. You can attach a PDF or a photo, such as the notice itself with its forms.

Before you post it, the line above the buttons says who will get it by email. Once it's posted, everyone it's for sees it in Notices, and the emails go out straight away.

A formal notice is one the Condominium Act requires, such as a notice of a meeting or of a new rule. It goes to every owner of the corporation who was on the list five days before it's posted or is on it now.

It goes by email only once the board has decided notices may go by email, and only to owners who gave their email address in writing and haven't asked in writing to stop. Record the date the board decided in the corporation's details, on the Buildings page.

Every other owner needs a copy on paper: handed to them, mailed to their address for service, or left at their unit or in its mailbox. The notice's page lists them with their addresses. Once copies are delivered, tick them, choose how they went and record the date, so the corporation can show the notice was given.

For a notice of an owners' meeting, or a preliminary notice of one, tick It's a notice of an owners' meeting. Mortgagees with a right to vote then get a copy on paper too. A notice of a meeting has to be given at least 15 days before the meeting.

A notice of a new, changed or repealed rule has to include the rule, the date it's meant to take effect, a statement that owners may requisition a meeting about it, and the text of sections 46 and 58 of the Act.

Open the notice and choose Take it down. Residents stop seeing it. Managers and board members still see it, with who it went to.

If some emails still haven't gone a few minutes after posting, the notice's page offers Send the rest now.

Choose Documents, then Add a document. Choose its kind, give it a title and the date on it, if it has one, and choose who can see it:

• Everyone on the list, for the declaration, by-laws and rules.
• Owners only, for minutes, budgets, financial statements and information certificates.
• Managers and the board only, for records owners don't see.

For minutes, post the version owners may see, leaving out anything about employees, legal claims, or specific units or owners.

When a document is replaced, such as rules that were amended, add the new one and take the old one down. It stays under Taken down for managers and board members.

Posting records here doesn't replace answering an owner's written request for records, which has its own form and time limits.

Requests lists every problem residents and staff have reported, with new ones first. Managers get an email for each new request and each reply from a resident.

Open a request to answer it. Choose its status, in progress, done or closed without a repair, and write a message. The resident who reported it sees the message on the request and gets it by email. Say why when you close one without a repair, such as a repair that's the unit owner's to make.

A note for the staff, such as a contractor's quote, is seen only by managers and board members. The front desk and the resident don't see it.

Give each building its emergency phone line, under Edit the building, so residents see it where they report a problem.

Under Amenities, choose Add an amenity for each space residents book. Say what it is, its rules, and whether it's booked by the hour, such as a party room or the move elevator, or by the night, such as a guest suite. Then set its hours or check-in and check-out times, the shortest and longest booking, how far ahead it can be booked, its fee and deposit, and whether a manager approves each booking.

Add a photo too: residents see it on the amenity's card, on Home and on its page. A wide JPEG or PNG fits best.

Residents must agree to the rules to book. Two bookings can never overlap. Untick Taking bookings while an amenity is closed; bookings already made stay.

Bookings waiting for approval are listed first under Amenities, and managers get an email for each one. Open it to approve or decline it, with a message the resident gets by email. Declining needs a reason. You can also cancel a booking, saying why.

The app doesn't take payments. On each booking, record the date the fee was paid, the deposit came in and the deposit went back.

A manager can book for a unit by its suite number, and that booking is confirmed straight away.

The front desk logs parcels and signs visitors in; managers can too. Parcels lists what the desk is holding and what was handed over in the last two weeks. Visitors lists who's expected today, who's in the building and who's coming this week.

Reminders about waiting parcels go out once a day, when the server's daily job runs.

Residents sell, give away and ask for things among themselves. Managers and board members see every listing from Residents' marketplace on the Buildings page, and listings a resident reported come first. Managers get an email for each report.

To take a listing down, open it, say why and choose Take it down; the resident who posted it gets the reason by email. The messages between residents are private to them, so staff don't see them.

Residents post and reply on the community board, for everyone or for owners only. Managers and board members see every post from Community board on the Buildings page, with reported ones marked, and managers get an email for each report. A manager can post or reply too, marked as from management.

To take a post or a reply down, open it, choose Take it down and say why; the resident who wrote it gets the reason by email. It stays on record, hidden from residents.

If the board doesn't want a public forum, untick Residents have the community board in the corporation's details. Posts already written are hidden until it's ticked again.

Staff lists the people who manage, govern or staff each corporation you manage. Add someone with their name, the email address they'll sign in with and what they do:

• Managers see and change everything, including notices, documents, requests, amenities and the staff list.
• Board members see the resident list, the leases, every notice with who got it, every document, every request with the staff notes, every booking, parcels, visitors and the front desk view, but can't change anything.
• The front desk sees who lives in each suite, with their phone numbers, vehicles, pets and fobs, the announcements and documents meant for everyone, and the requests, the bookings, parcels and visitors. It logs parcels and visitors, logs a problem someone reports at the desk, and books an amenity for a unit. It doesn't see email addresses, owners who live elsewhere, addresses for service, leases or staff notes.

To change what someone does, add them again with the new role. You can't remove yourself, so a corporation always keeps a manager.

Managers and board members see all of it, and the front desk sees the part described above. Residents see only their own entry; owners also see the names on the units they own. The list may be used only for the corporation's purposes under the Condominium Act, 1998.

Choose Front desk and type a suite number, part of a resident's name, a licence plate or a fob number. Each matching suite shows who lives there, their phone numbers, and the unit's vehicles, pets and fobs. Tap a phone number to call it.

If something is out of date, such as a car that has gone, tell the building's manager, who keeps the list.

Notices shows the announcements meant for everyone in the building, so you know about work, tests and closures before residents ask. Documents holds the declaration, by-laws and rules.

Choose Parcels, then Log a parcel. Type the suite and the name on the label; the names of the people living there are offered as you type. Add the carrier, where you put it and what it looks like, so whoever hands it over can find it. Choose Log the parcel, and the form is ready for the next one.

When someone collects it, open it under Parcels, type who took it and choose Hand it over. If it goes back to the sender, record that instead.

Visitors lists who residents are expecting today. When one arrives, choose Arrived; when they leave, choose Left. The resident is emailed when they arrive if they asked.

For someone who turns up unexpected, choose Log a visitor, type the suite and their name, and choose Sign them in. Untick They're here now to add someone a resident told you to expect on another day.

The Front desk page starts with how many parcels are waiting and visitors are expected, then what's booked today, such as the move elevator or the party room, with the suite and the resident, so you know whom to give the key. Amenities lists the week ahead. To book for a resident, open the amenity, choose Book it and type the suite number; a manager may still need to approve it.

When someone tells you about a problem, or you notice one, choose Requests, then Report a problem. For a problem in a unit, type its suite number. Managers get an email about it. Requests lists every request and where it stands, so you can tell a resident who asks.